Frequently Asked Questions

House of Duaa aroma oils are premium fragrance oils formulated to deliver a refined and consistent home fragrance experience.

Our diffuser oils are designed to provide:

✔ Long-lasting, consistent scent performance
✔ Enhanced aromatic depth and complexity
✔ Excellent scent distribution
✔ Compatibility with House of Duaa waterless and cold-air diffusers

Our fragrance oils are formulated in accordance with applicable IFRA Standards for their intended use. Each fragrance is carefully developed to deliver a luxurious scent experience when used according to the recommended product instructions.

House of Duaa fragrances are expertly crafted for complexity, balance, and a luxurious sensory experience. Each scent is composed of three layers, or notes, that develop over time:

• Top Notes: The initial impression of the fragrance — light, bright, and uplifting, creating an immediate sense of freshness.
• Middle Notes (Heart Notes): The core of the fragrance — rich, harmonious, and enduring, defining the character of the scent.
• Base Notes: The long-lasting foundation — warm, deep, and lingering, giving the fragrance depth and staying power.

Understanding these layers helps you appreciate the full journey of your aroma oils and enjoy a consistently luxurious fragrance experience with your diffuser.

Yes! All House of Duaa aroma oils are fully compatible with every diffuser model in our collection, including waterless, cold-air diffusers and most other brands on the market

This means you can enjoy a consistent, luxurious fragrance experience no matter which diffuser you use, with full control over scent intensity and schedules.

All House of Duaa aroma oils are fully compatible with every waterless cold air diffuser in our collection. You don’t need to worry about picking the “right” oil—any fragrance will work beautifully.

To enhance your experience, our “Pair With” suggestions offer ideas for combining oils with diffusers to create specific moods, intensity levels, or long-lasting scent patterns.

This ensures you can:
✔ Enjoy consistent, powerful fragrance with any diffuser
✔ Easily experiment with different oils to suit your space or mood
✔ Make the most of your diffuser’s precision controls and schedules

Every House of Duaa oil is formulated for maximum versatility, letting you create a luxurious, therapeutic fragrance environment with confidence.

The longevity of your House of Duaa diffuser oil depends on how often and at what intensity you use your diffuser. Our premium, concentrated aroma oils are designed to deliver long-lasting fragrance with minimal waste, especially when used with our waterless cold-air diffusers.

With proper use and routine maintenance of your diffuser, a single bottle of House of Duaa oil can provide weeks of continuous, luxurious scent. Using the smart controls or app, you can customize schedules and intensity, ensuring maximum efficiency and extended oil life while enjoying a consistent, soothing fragrance experience in your home or office.

House of Duaa fragrance oils are carefully developed to deliver a premium, consistent home fragrance experience. Our fragrances are created in partnership with experienced fragrance professionals and are formulated for use with compatible fragrance diffusion systems.

Our fragrance oils are:

✔ Formulated in accordance with applicable IFRA Standards for their intended use
✔ Designed for waterless and cold-air fragrance diffusion
✔ Crafted for consistent, long-lasting fragrance performance
✔ Supported by product-specific safety and compliance documentation

Inspired by sacred places, cultural heritage, family moments, and luxury experiences, our fragrances are created to bring distinctive and memorable scent experiences into your space.

For proper use and optimal performance, always follow the instructions and recommended settings provided with your House of Duaa fragrance oil and diffuser.

Using your House of Duaa waterless diffuser is simple and mess-free.

1. Remove the oil bottle from your diffuser.
2. Fill the bottle with your chosen House of Duaa fragrance oil.
3. Reinsert the bottle securely into the device.
4. Use the on-device controls or the smart app to adjust your scent intensity and schedule.
   

Our advanced cold-air diffusion technology gives you complete control over your scent environment. You can customize:

✔ Low, continuous daytime fragrance
✔ Higher-intensity evening bursts
✔ Automatic shut-off during sleep
✔ Timed schedules to prevent wasted oil

This level of precision ensures maximum fragrance performance with zero dilution and zero waste.

For detailed setup instructions, please refer to the user guide included in your package.

Choosing the right House of Duaa diffuser ensures optimal fragrance coverage and a luxurious scent experience in any room:

• Véra One & Véra Tower: Perfect for living rooms, bedrooms, lounges, and larger areas, delivering long-lasting, evenly dispersed aroma.
• Véra Plug & Véra Glow Plug: Ideal for hallways, corridors, bathrooms, and smaller spaces, providing targeted, subtle fragrance.
• Véra Grand: Designed for large, high-ceiling spaces such as grand entryways or 3,000 sq ft basements, offering maximum scent coverage and intensity.

With the right diffuser for your space, you can enjoy a consistent, powerful fragrance experience tailored to your home or office environment.

Proper care ensures your House of Duaa diffuser delivers consistent fragrance and long-lasting performance. To maintain your device:

• Clean regularly: Rinse the oil bottle or tank gently between refills.
• Avoid harsh chemicals: Use mild cleaning methods to protect the diffuser’s components.
• Wipe the exterior: Keep the device looking polished with a soft, dry cloth.
• Follow included instructions: Detailed care guidelines come with every diffuser for optimal performance.

Regular maintenance helps your diffuser provide strong, long-lasting aroma while preserving its functionality and extending its lifespan.

At House of Duaa, we want you to love your purchase. Our return and exchange policies differ slightly for aroma oils and diffusers to ensure safety, hygiene, and quality.

Returns & Exchanges for House of Duaa Oils

• You may return or exchange any House of Duaa oil within 30 days of receiving your order, as long as it has not been used and remains in its original packaging.
• All returns and exchanges may be subject to review.
• Please provide supporting images related to your claim to our Customer Support team at support@houseofduaa.co.
• Processing time: Returned items may take up to 10 business days to be processed at our warehouse.

Returns & Exchanges for House of Duaa Diffusers (Machines)

• You may return any diffuser purchased online within 30 days of purchase or receipt, whichever is later, for a refund.
• The diffuser must be unused, in its original packaging, with all parts and accessories.
• A 20% restocking fee applies to all diffuser returns.
• Shipping costs are non-refundable, and the customer is responsible for return shipping.
• Used diffusers cannot be refunded.

For any return or exchange, or to request assistance, please contact our Customer Support team at support@houseofduaa.com.

Shopping with House of Duaa is risk-free, giving you confidence that your oils and diffusers meet the highest standards of quality and satisfaction.

Yes! House of Duaa ships fragrance oils and diffusers worldwide. Shipping rates and delivery times vary depending on your location.

Please note: International customers are responsible for customs duties, taxes, or import fees where applicable.

Enjoy our luxurious aroma oils and premium diffusers wherever you are — with confidence and convenience.

Shipping for House of Duaa fragrance oils and diffusers is calculated based on the total weight of your package. All orders are shipped from the United States of America.

Processing & Delivery:

• Please allow 2 business days for order processing.
• Orders placed after 3 PM EST will be processed the next business day.
• Delivery time varies by location but typically takes 5–7 business days after processing.

Important for Diffuser Orders:

• Any package containing a House of Duaa diffuser requires a signature upon delivery. Please ensure someone is available to accept the package.

With our clear shipping policies, you can confidently plan your luxurious fragrance experience at home or office.

Delivery times for House of Duaa orders depend on your location and the shipping method selected at checkout.

• Processing: Please allow 2 business days for order handling. Orders placed after 3 PM EST will be processed the next business day.
• Shipping: We ship all orders via FedEx or UPS, and you will receive tracking information so you can monitor your package every step of the way. Delivery typically takes 5–7 business days after processing, but may vary by location.
• Diffuser Orders: Packages containing a diffuser require a signature upon delivery, so please ensure someone is available to receive it.

With FedEx shipping and tracking, you can enjoy timely, reliable delivery of your premium House of Duaa fragrance oils and diffusers with confidence.