House of Duaa

Frequently Asked Questions

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1. How do I use a diffuser?

Simply fill your diffuser with water and add a few drops of your chosen fragrance oil. Switch it on to release a subtle, luxurious aroma that elevates your space. For detailed instructions, refer to the product manual included with your device.

2. Which oil and diffuser combinations work best?

Our curated ‘Pair with’ recommendations guide you to match diffusers with oils for the most harmonious and long-lasting scent experience. Explore our ‘Pair with’ section on each product page for suggestions.

3. How long will my diffuser last?

The lifespan of your diffuser depends on usage and maintenance. With proper care, our high-quality devices are designed to provide years of reliable use, creating a consistent and soothing fragrance experience.

4. What are top, middle, and base notes?

Our fragrances are crafted with complexity and balance.

  • Top Notes: The first impression of your scent — light and uplifting.
  • Middle Notes: The heart of the fragrance — rich and harmonious.
  • Base Notes: Long-lasting foundation — warm, deep, and lingering.

5. How do I care for my diffuser?

Regular cleaning is key to maintaining performance and longevity. Rinse the water tank weekly, avoid harsh chemicals, and wipe the exterior with a soft cloth. Detailed care instructions are included with your diffuser.

6. What is your return/exchange policy?

We want you to love your purchase. If you’re not completely satisfied, returns or exchanges are accepted within 30 days of delivery. Items must be unused and in original packaging. Please contact our support team for assistance.

7. Do you ship internationally?

Yes! House of Duaa ships worldwide. Shipping rates and delivery times vary by location. International customers are responsible for customs duties and taxes where applicable.

8. Are your oils safe and authentic?

All our fragrance oils are crafted with premium, high-quality ingredients and are inspired by traditional Middle Eastern aromas. We prioritize authenticity, luxury, and a safe, enjoyable scent experience.”